Grievance Procedure Easy Explanation Notes
A grievance is a complaint about unfair treatment.
Step 1 | Talk to your Community Guide about the complaint. They may be able to help you and solve the problem immediately. |
Step 2 |
If you are not satisfied, talk to your Case Coordinator. |
Step 3 | If you are still not satisfied, contact the AMES Senior Case Coordinator. Metrowest Phone: (03) 8398 4700 Dandenong Phone: (03) 8791 2401 |
Step 4 |
To take the matter further, contact Manager of AMES Settlement, Ramesh Kumar, Phone: (03) 9926 4604. |
Step 5 | If the issue is still unresolved, you can continue your complaint with a direct contact from DIAC. These details will be provided by the Senior Case Coordinator. |
Further Information:
IHSS Client Complaint Flow Chart
Client Feedback Form
