Settlement Principles

Humanitarian Settlement Services (HSS) Program Principles

• Respect the human worth and dignity of Clients, and their cultural and religious diversity.

• Protect the health and wellbeing of Clients.

• Ensure Clients contribute to decisions that affect them and have influence over their settlement pathways.

• Deliver Services flexibly through a tailored case management approach, which prioritises need and early intervention strategies.

• Give particular attention to the needs of children and young people as they are of vital concern.

• Ensure Services build on individual Client strengths, and promote Client capability and independence.

• Work collaboratively with other community and government agencies in the best interests of the Client.

• Deliver Services to a high standard.

• Be accountable to the users of Services and the Australian government.