Settlement Services
Our Services
All HSS services are provided based on the assessed needs of the individual or family, and may include:
Case Management, consisting of six components:
Needs Assessment (pre and post arrival) and Case Management Plan - every client is assigned a Case Manager who conducts a needs assessment, and then develops and implements a tailored case plan in collaboration with the new arrival to achieve initial settlement outcomes.
Transit Assistance
Reception, Property Induction and Initial Food Provision - clients are received at the airport, transported to their accommodation, and provided information and assistance to enable them to function in their new environment — including provision of food or food vouchers for a week.
Essential Registrations - clients are assisted to connect with essential services such as education, AMEP, financial support etc.
Orientation - the Orientation Program seeks to equip clients with basic life-skill competencies, in order to commence their settlement journey, and to build clients’ self confidence and ability to independently access support services when future needs arise.
Health Services - clients are assisted to connect with health services.
Accommodation Services:
Sourcing and securing suitable accommodation (short and long-term) - clients who require assistance may be accommodated in AMES short-term accommodation, and are provided assistance to find longer term rental accommodation.
Basic Household Goods (BHG) - provision of basic household goods to clients to establish their new home, as per assessed need.
Local Area Coordination:
To strengthen inter-agency communication and promote collaborative service delivery.
Volunteer Program:
Volunteer Program to engage the volunteer sector to provide support to clients through their initial settlement.
The AMES HSS Consortium
In Victoria there is a team of organisations working together to provide settlement services to newly arrived refugee and SHP clients, and their proposers.
AMES
AMES is the lead partner of the HSS Consortium and is responsible for the overall management of the program. AMES also provides Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients and their proposers.
Redback Settlement Services
Redback is responsible for Reception, Property Induction and initial food services. Based on need, Redback provides long-term accommodation services to clients.
Brotherhood of St. Laurence
The Brotherhood of St. Laurence is responsible for the Basic Household Goods package that is provided to Refugee and SHP clients.
Springvale Community Aid and Advice Bureau
SCAAB provides Case Management services to newly arrived clients in Melbourne’s South East region alongside AMES.
New Hope
New Hope provides Case Management services to newly arrived clients in the West and Inner Melbourne Region alongside AMES.
Spectrum Migrant Resource Centre
Spectrum provides Case Management services to newly arrived clients in the North East Melbourne Region alongside AMES
Rural and Regional Service Providers:
Diversitat
Diversitat provides Case Management services, Accommodation services, Local Area Coordination and Volunteer Program to newly arrived clients in Geelong and surrounding suburbs.
Goulburn Ovens TAFE (GO TAFE) and Uniting Care Cutting Edge (UCCE)
GO TAFE in partnership with UCCE provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Shepparton and surrounding suburbs.
Otway Community College (OCC)
Otway Community College is sub-contracted to provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Colac and surrounding suburbs.
Gippsland Multicultural Services (GMC)
GMC Is sub-contracted to provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Gippsland and surrounding suburbs.
Mallee Family Care
Mallee Family Care is sub-contracted to provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Swan Hill and surrounding suburbs.
Sunraysia Mallee Ethnic Communities Council (SMECC)
SMECC is sub-contracted to provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Mildura and surrounding suburbs.
Bendigo Community Health Services (BCHS)
BCHS is sub-contracted to provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Bendigo and surrounding suburbs.
Ballarat Community Health Centre (BCHC)
BCHC is sub-contracted to provide Case Management services, Accommodation services, Local Area Coordination and the Volunteer Program to newly arrived clients in Ballarat and surrounding suburbs.
