Humanitarian Settlement Services (HSS)

What is the HSS program?

AMES Australia has been providing settlement services to newly arrived refugees and humanitarian entrants since 2005. Between October 2005 and March 2011, AMES Australia delivered the Integrated Humanitarian Settlement Strategy (IHSS) and assisted almost 20,000 clients to settle across Victoria.

From April 2011, AMES (alongside consortium partners and sub-contractors) began delivering the Humanitarian Settlement Services (HSS) program. HSS is currently funded by the Department of Social Services (DSS).

The AMES Australia HSS Consortium is made up of a number of organisations that provides free support to refugees and humanitarian entrants. As the lead agency, AMES Australia focuses on creating strong partnerships to deliver the HSS program across Victoria.

HSS promotes the skills and knowledge needed for people from refugee and humanitarian backgrounds to begin their new lives in Australia and to build the skills to participate in Australia’s economic and social life.

The services are generally provided for about six months but may be extended in cases of particular need. Take a look at the AMES Australia Settlement video to hear about the settlement journey of refugees and asylum seekers to Australia.

For a background on the HSS Service in your language, select from the list below:


Where is the program delivered?

HSS is delivered in Victoria by AMES Australia and its consortium partners throughout 5 regions:

AMES regional map

Who is eligible for HSS services?

Clients holding the following visas referred by DSS are eligible for HSS:

  • Refugee (visa subclass 200, 201, 203 and 204)
  • Global Special Humanitarian (visa subclass 202)
  • Protection visa (Class XA) (Subclass 866) – Only Unaccompanied Humanitarian Minors and those who are granted Protection Visas whilst living in immigration detention centres/facilities are eligible for HSS.

Please read the DSS Information Sheet on Humanitarian Settlement Services.

For more information please visit the DSS website.