Settlement Services Feedback

HSP, SRSS or other settlement program clients who want to provide feedback on settlement services are encouraged to do so. We welcome your compliments, complaints and suggestions.

If you think that you are being treated unfairly, please follow the steps below.

Step 1

Talk to your Case Manager about the complaint. They may be able to assist in resolution of the issue as quickly as possible.

Step 2

If you are not satisfied, contact the AMES Australia Settlement Regional Manager/Team Leader.
Contact Details

  • Western and Inner Melbourne suburbs: 03 9680 0177 (Footscray office)
  • North Eastern suburbs: 03 9356 6200 (Dallas office)
  • South East Melbourne suburbs and Gippsland area: 03 8558 8870 (Noble Park office)
  • Rural and Regional: 03 9926 4744

Step 3

If you are still not satisfied, you can complete a feedback form and return it to:

Mail: General Manager Settlement AMES Australia, GPO Box 220, Melbourne VIC 3047

Or email it to:  settlement@ames.net.au

Or return it in person: You can hand this form in to your local AMES Australia Office between 9am and 4:45pm

Download the feedback form in your language:
Settlement Feedback Form: Amharic
Settlement Feedback Form: Arabic
Settlement Feedback Form: Burmese
Settlement Feedback Form: Chin
Settlement Feedback Form: Dari
Settlement Feedback Form: Dinka
Settlement Feedback Form: English
Settlement Feedback Form: Farsi
Settlement Feedback Form: French
Settlement Feedback Form: Hazaragi
Settlement Feedback Form: Karen
Settlement Feedback Form: Nuer
Settlement Feedback Form: Oromo
Settlement Feedback Form: Pashto
Settlement Feedback Form: Swahili
Settlement Feedback Form: Tamil
Settlement Feedback Form: Trigigna

Settlement Feedback Form: Urdu

Step 4

For HSP Clients, feedback can also be made to the Department of Social Services during business hours.

Telephone: 1800 634 035, email dssfeedback@dss.gov.au or complaints@dss.gov.au;

Mail: DSS Feedback, PO Box 7576, Canberra Business Centre, ACT 2610

For asylum seekers, feedback can be made to Department of Immigration and Border Protection Global Feedback Unit (toll free within Australia) during business hours.

Telephone: 133 177

Mail:  The Manager, Global Feedback Unit, GPO Box 241, Melbourne Victoria 3001 Australia