HSS Clients who want to provide feedback on settlement services are encouraged to do so. We welcome your compliments, complaints and suggestions.
Talk to your Case Manager about the complaint. They may be able to assist in resolution of the issue as quickly as possible.
If you are not satisfied, contact the AMES Australia Settlement Regional Manager/Team Leader.
If you are still not satisfied, you can complete a feedback form and return it to AMES Australia, GPO Box 4728, Melbourne VIC 3001.
Download the feedback form in your language:
Or contact the Manager Settlement Operations on 03 9926 4649.
You can also contact the Department of Social Services by: