For Government

AMES Australia is a Victorian statutory authority operating under the Education and Training Reform Act 2006 and originally established under the Education Act 1958.

The AMES Australia Board, CEO and Executive remain in close contact with key Commonwealth and State Government Ministers and Departmental Secretaries of portfolios relevant to migrant and refugee matters. 

As a specialist provider of services for refugees, migrants, and multicultural communities in Victoria, New South Wales, South Australia and Tasmania, working with people from the earliest phase of their settlement journey through to their settlement independence, we understand that each settlement journey is unique. Our vision is targeted and clear - full participation for all in a cohesive and diverse society – and sets the direction for our organisational priorities, activities, and responses.  

Within this context, AMES Australia demonstrates public value:

• through client-led integrated servicing that offers seamless end-to-end settlement support and services. It addresses the challenges and gaps that other specialist and mainstream services do not provide. We know this because our clients tell us.
• in how we work in partnership and share expertise with government, multicultural communities, corporates, and other organisations to drive welcome, development and innovation.
• through research and discovery, participation in networks to generate new knowledge about our clients, their communities, and the settlement ecosystem, providing credible evidence to underpin service development and practice. These insights inform policies that impact the settlement of individuals and communities. 

AMES Australia’s vision and aspiration, aligned to our Social and Economic Participation Framework, supports settlement success through our multicultural clients living, learning, working, and connecting with others and accessing mainstream services. In applying measures for, and with, the people and communities we serve, we aim to reduce disadvantage; increase social, civic, and economic participation; and enable a greater voice, combined with increasing personal responsibility and independence. 

greater voice, combined with increasing personal responsibility and independence. 

The Framework’s four domains are:

• health and wellbeing
• education
• employment
• safety and security

These domains provide an evidence-informed basis to classify the settlement needs and outcomes of newly arrived, and more established individuals and multicultural communities, building from their individual strengths and aspirations.