Accommodation Services
Newly arrived refugees and humanitarian entrants are disadvantaged in the private rental market as they have low income, no previous rental history and struggle due to language barriers.
AMES Australia provides various types of accommodation support to newly arrived refugees and humanitarian entrants based on need. Accommodation support may include:
- 28 days funded accommodation on-arrival
- Tenancy training
- Assistance sourcing and securing long term accommodation
Tenancy training ensures that clients are aware of tenancy governing laws and their obligation as a tenant. Topics covered include:
- Searching for a house
- Applying for house
- Signing lease, bond condition report
- Paying rent on time, in advance and methods of paying rent
- Budgeting and paying bills
- Tenant rights and responsibilities
- Moving out
- Landlord/Agent entry and Privacy
- Rubbish system in Australia
- Repairs, maintenance and care of the property
- Informing of relevant parties of new address
- Where to get information on housing advice
Clients Humanitarian Entrants are provided with a Tenancy Information Packs in their own language to refer to at any time:
- Tenancy information Pack: Arabic
- Tenancy information Pack: Amharic
- Tenancy information Pack: Burmese
- Tenancy information Pack: Chin
- Tenancy information Pack: Dari
- Tenancy information Pack: Farsi
- Tenancy information Pack: English
- Tenancy information Pack: Karen
- Tenancy information Pack: Nepalese
- Tenancy information Pack: Pashto
- Tenancy information Pack: Tamil
- Tenancy information Pack: Urdu
A series of multilingual videos have been developed by Consumer Affairs Victoria and AMES Australia to explain tenants’ rights and responsibilities. The animated clips have been dubbed into Arabic, Karen, Swahili and Dari for the benefit of Victoria’s growing Iraqi, Syrian, Myanmar and Congolese communities.
You can view the videos here: