National Volunteer Week Survey 2021 Media Release

18 May 2021
Office of CEO Online Community & Social Participation Works Best of iMPACT

For immediate release

National Volunteer Week

Volunteering delivers health, career benefit and friendships – survey finds

Volunteering improves physical and mental health, enhances skills and knowledge, builds friendships and networks as well as delivering feelings of personal satisfaction through contributing, a new survey has found.

It also delivers measurable benefits to those being supported; including help in finding work and acquiring skills as well intangible and benefits such as friendship and building connections within communities, the survey found.

To mark National Volunteer Week 2021, the survey was commissioned by migrant and refugee settlement agency AMES Australia. It canvased the attitudes of 120 of the organisation’s volunteers working mostly with newly arrived refugees and migrants.

It found that overwhelmingly, volunteers believed they, themselves, benefitted directly through helping others.

Asked whether volunteering improved their physical and mental health, 78 per cent said ‘yes’ and just three per cent saw no health benefit.

More than 90 per cent of survey respondents said volunteering increased their sense of self-worth and 93 per cent said had improved their knowledge of the world and other cultures. Eighty-eight per cent said they had gained skills and knowledge from volunteering.

All of the volunteers surveyed said they felt they had made a positive contribution in the lives of others through their work and 84 per cent said they felt they had contributed to social cohesion in Australia.

Almost 66 per cent of respondents said they had made friendships and developed networks because of volunteering and 42 per cent said it had been a benefit to their own careers.

Ninety-four per cent said they would recommend volunteering to others and almost 96 per cent said they found it a rewarding experience.

Ninety-six per cent of volunteers said their work delivered either ‘significant’ or ‘some’ benefits to those being supported and just 4 per cent were ‘not sure’.

Among the top benefits to those being supported listed were ‘language acquisition support’ (91 per cent), ‘friendship’ (96 per cent),  ‘building connections with local communities’ (68 per cent), ‘practical support in navigating life in Australia’ (53 per cent), ‘understanding how to access services’ (56 per cent) and ‘help in finding employment’ (38 per cent).

The volunteers were asked what the best thing about volunteering was. The most common responses were: “Giving back to the community”; “Making a difference in people’s lives”, and; “Meeting a range of people and being able to give support and encouragement to them”.

Volunteer Nenia Tavrou has been volunteering with AMES Australia for 14 years.

Ms Tavrou said her volunteering had given her as much as she had put in.

“I have learned so much about diverse communities over the years and I have met so many lovely and interesting people,” she said.

“I love helping people settle and integrate into Australia. It’s all about helping learn about how things work in Australia; everything form Myki cards and the public transport system to shopping, doctor’s appointments and all of things that are specific to Australia that people may have not seen before.

“Volunteering has given me so much and I would recommend it to anyone,” Ms Tavrou said.

May 16, 2021 -

For images, interviews and more information please contact AMES Australia Media Advisor, Laurie Nowell at on 03 9938 4031 or 0498 196 500.

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