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    Work Skills for Professionals, Customer Service & Office Administration

    The context for this course 22488VIC Certificate II in EAL (Employment) is on the work skills of professionals in customer service and office administration, the full list of units are listed below

    What will I learn?

    The world of work

    • The Australian workplace
    • Working in a digital world
    • Industry awareness
    • Occupational Health and Safety(OHS)
    • Work experience 

    Interacting with others

    • Communication for the Australian workplace
    • Teamwork in a diverse workplace

    Getting the work done

    • Skills for identifying and solving problems 
    • Skills for planning and organising 

    Job seeking support

    • Language skills for job seeking
    • Resumes and applications
    • Job interview skills

    Work placement:

    (Temporarily suspended due to COVID19)

    • Tools and resources to find work placement
    • Work placement of 2 weeks 

    Timetable:

    • Monday to Thursday 9:00 am to 3:30 pm and offering a full certificate

    How will I learn?

    The course will be offered in Mixed Mode Delivery

    • Classroom-based Learning, where the student attends AMES Campus’ with a Teacher/Trainer present
    • Online Learning, where the student studies remotely off campus using training materials that are provided online or correspondence by the Teacher/Trainer

    For more information visit AMES Australia online service standards.

    • Courses and Units

      22488VIC Certificate II in EAL (Employment)

      Nominal Hours

      VU22358 Develop learning goals

      20

      VU22628 Participate in simple conversations and transactions for employment

      80

      VU22629 Read and write simple texts for employment

      80

      VU22630 Observe and report on activities in a workplace

      50

      VU22631 Prepare to work effectively in an Australian workplace

      50

      Electives

       

      VU22117 Develop job interview skills

      20

      VU22608 Explore transport options

      50

      BSBITU201 Produce simple word processed documents

      60
      Total course hours
      410

    Eligibility

    An intermediate level of English is required, however your English level will be assessed on application.

    Course duration

    10 weeks at Flagstaff with 2 weeks work experience, 20 weeks (semester based) at all other centres with 2 weeks work experience.

    Course dates

    TBA
    • Monday to Thursday 9:00 am to 3:30 pm

    Locations

    • AMES Australia Bourke- Melbourne City - Service Restrictions Apply
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    • AMES Australia Box Hill - Service Restrictions Apply
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    • AMES Australia Dandenong - Service Restrictions Apply
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    Costs

    This course is funded by Skills Frist and available to permanent residents and citizens in Australia.

    The fee is determined by your eligibility for Government funding. Click here for more information on applicable fees or contact AMES Australia to check your eligibility for a concession fee.

    How to Enrol

    Enquire to find out:

    • course dates
    • your eligibility
    • cost
    • arrange a time to have your English level assessed

    The course will be run subject to enrolment numbers.

    Register Interest

     

    This course can be taken under the Government Subsidised Funding Programs below:

    SEE

    Skills First