Work Skills for Professionals, Customer Service & Office Administration

The context for this course 22488VIC Certificate II in EAL (Employment) is on the work skills of professionals in customer service and office administration, the full list of units are listed below

What will I learn?

The world of work

  • The Australian workplace
  • Working in a digital world
  • Industry awareness
  • Occupational Health and Safety(OHS)
  • Work experience 

Interacting with others

  • Communication for the Australian workplace
  • Teamwork in a diverse workplace

Getting the work done

  • Skills for identifying and solving problems 
  • Skills for planning and organising 

Job seeking support

  • Language skills for job seeking
  • Resumes and applications
  • Job interview skills

Work placement:

(Temporarily suspended due to COVID19)

  • Tools and resources to find work placement
  • Work placement of 2 weeks 

How will I learn?

The course will be offered in Mixed Mode Delivery

  • Classroom-based Learning, where the student attends AMES Campus’ with a Teacher/Trainer present
  • Online Learning, where the student studies remotely off campus using training materials that are provided online or correspondence by the Teacher/Trainer

For more information visit AMES Australia online service standards.

  • Courses and Units

    22488VIC Certificate II in EAL (Employment)

    Nominal Hours

    VU22358 Develop learning goals


    VU22628 Participate in simple conversations and transactions for employment


    VU22629 Read and write simple texts for employment


    VU22630 Observe and report on activities in a workplace


    VU22631 Prepare to work effectively in an Australian workplace




    VU22117 Develop job interview skills


    VU22608 Explore transport options


    BSBITU201 Produce simple word processed documents


    Total course hours


An intermediate level of English is required, however your English level will be assessed on application.

Course duration

10 weeks at Flagstaff with 2 weeks work experience, 20 weeks (semester based) at all other centres with 2 weeks work experience.

Course dates

Term 1 2022


  • AMES Australia Bourke - Melbourne City
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This course is funded by Skills Frist and available to permanent residents and citizens in Australia.

The fee is determined by your eligibility for Government funding. Click here for more information on applicable fees or contact AMES Australia to check your eligibility for a concession fee.

How to Enrol

Enquire to find out:

  • course dates
  • your eligibility
  • cost
  • arrange a time to have your English level assessed

The course will be run subject to enrolment numbers.

Register Interest


This course can be taken under the Government Subsidised Funding Programs below: