Work Skills for Professionals, Customer Service & Office Administration

What will I learn?

The world of work

  • The Australian workplace
  • Working in a digital world
  • Industry awareness
  • Occupational Health and Safety(OHS)
  • Work experience 

Interacting with others

  • Communication for the Australian workplace
  • Teamwork in a diverse workplace

Getting the work done

  • Skills for identifying and solving problems 
  • Skills for planning and organising 

Job seeking support

  • Language skills for job seeking
  • Resumes and applications
  • Job interview skills

Work placement:

  • Tools and resources to find work placement
  • Work placement of 2 weeks 


  • Monday to Thursday 9:00 am to 3:30 pm and offering a full certificate




An intermediate level of English is required, however your English level will be assessed on application.

Course duration

10 weeks at Flagstaff with 2 weeks work experience, 20 weeks (semester based) at all other centres with 2 weeks work experience.

Course dates

2 Feb - Apr 2019

  • Monday to Thursday 9:00 am to 3:30 pm

Information sessions

AMES Australia Flagstaff - Melbourne City
View location
  • Wed 30th Jan at 3:00 PM - Level 2, Library



This course is funded by Skills Frist and available to permanent residents and citizens in Australia.

The fee is determined by your eligibility for Government funding. Click here for more information on applicable fees or contact AMES Australia to check your eligibility for a concession fee.

How to Enrol

Enquire to find out:

  • course dates
  • your eligibility
  • cost
  • arrange a time to have your English level assessed

The course will be run subject to enrolment numbers.


This course can be taken under below Government Subsidised Funding Programs:

Skills First Learn more