Services We Provide

 AMES Australia Humanitarian Settlement Services offers the following services:

1. Case Management Services

The AMES Australia Case Management model consists of a number of sub-services. Depending on client needs, AMES Australia Settlement can draw on any of these:

Needs Assessment (pre and post arrival) and a Case Management Plan
Every client is assigned a Case Manager who does a needs assessment, then develops and implements a tailored case plan in collaboration with the new arrival. We use a strength based approach that builds on a client's existing strengths to develop a settlement program that will have the greatest impact.

The Case Manager also draws together a Care Team including the client, case manager and community guide, volunteer or proposer. Other members of the AMES Australia HSS Consortium or other service providers may be brought in depending on the services required for each case. For example an AMES Australia Housing Worker or Refugee Health Nurse might be called upon for specialist advice and support.

Community Guides
AMES Australia Community Guides provide settlement support in the client’s own language, are from the same cultural background and share the common experience of having a refugee history. Their work shows how refugees themselves can influence service delivery. 

Transit Assistance
Clients are received at the airport, usually by a Welcome Guide or Community Guide, and transported to initial accommodation.

Sourcing and securing suitable accommodation
Clients who require assistance finding inital accommodation may be placed in AMES Australia short-term accommodation, and are provided assistance to find longer term rental accommodation.

Reception, Property Induction and Initial Food Provision
Upon arrival at initial accommodation, AMES Australia clients are provided with information and assistance to enable them to function in their new environment — including provision of food or food vouchers for a week.

Essential Registrations
The next step is to connect clients with essential services relevant to their needs. This might include education and language assistance (Adult Migrant English Program) or financial support.

Health Services
Many clients arrive with immediate or ongoing health issues and are connected with health services early in their journey.

Orientation Program
The Orientation Program aims to equip clients with basic life-skills and to build clients’ self confidence and ability to independently access support services in the future.

2. Accommodation Services

Some clients may require assistance to set up their new home. We assist by providing basic household goods. Read more about AMES Settlement Accommodation Services.

3. Local Area Coordination

Local Area Coordination is a quarterly meeting of key agencies and services across the region. The aim is to strengthen inter-agency communication and promote collaborative service delivery. Community Consultation is also held at least once a year.

4. Volunteer Program

Our Volunteer Program is designed to provide additional support to clients through their initial settlement.