Policy Documents

Fee Schedule

The AMES Australia Students Fees and Charges Schedule provides broad information on the cost of courses at AMES Australia.

Refund Policy

Please refer to the AMES Australia Refund Policy for detailed information on refunds.
 

AMES Australia Complaints and Appeals

Please read the AMES Australia Complaints and Appeals Process Policy to find out the best way to proceed with complaints.

Quality Indicators

Learner Engagement Satisfaction Surveys

The Learner Engagement Satisfaction Surveys are generated by the Australian Skills Quality Authority (ASQA) to monitor the quality of education service delivery.

As a Registered Training Organisation (RTO), AMES Australia is required to survey its cohort twice annually on their learning experience in order to systematically evaluate and improve its training and assessment strategies and practices. While the clients surveyed were selected in accordance with national guidelines, the sample is small because the majority of AMES Australia clients are studying English and have difficulties comprehending the questions contained in the survey.

In July and December 2018, 509 clients provided feedback. This sample represents almost 35.7 % of AMES Australia’s clients undertaking Certificates II-IV in these months.   

AMES Australia RTO Reregistration Report -October 2019

AMES Australia Code of Conduct

AMES Australia Code of Conduct for Clients, Contractors, Volunteers and Visitors are expected to show respect towards each other and demonstrate appropriate behaviour to maintain a positive and safe environment for all.