Immigration Status Resolution Support Services

AMES Australia has been providing support to people who are living in Australia while they seek to resolve their immigration status since 2011.

Since January 2015 AMES Australia has delivered Status Resolution Support Services (SRSS), a single integrated program designed to provide flexible support services to people seeking to resolve their immigration status. SRSS is funded by the Department of Home Affairs.

There are three broad areas of service within the SRSS program:

  • Case Coordination - a coordinated, integrated, needs-based support to assist eligible SRSS clients to access relevant services through the SRSS program and includes Carer and Case Worker Support
  • Accommodation Services - provision of a flexible accommodation service to meet varying SRSS program and client needs to ensure that eligible SRSS clients are accommodated in suitable provided accommodation
  • Financial Assistance - the provision of financial assistance to SRSS clients will be facilitated by the Department of Human Services through Centrelink

Referrals to SRSS

If you or someone you know would like to apply for SRSS with AMES Australia, contact us for more information. 

If you are a service provider, you will need to complete the Interagency Referral Form, note Reason for Referral as ‘SRSS Application’ and send to

Band 3

Through the Status Resolution Support Services (SRSS) program, clients who are unlawful non-citizens detained under the Act are accommodated in the community under Residence Determination. Formerly known as Community Detention (CD), Residence Determination is a form of immigration detention that enables vulnerable people in detention to reside and be cared for in the community with support from welfare agencies while their refugee status determination is being completed. AMES Australia is funded by Department of Home Affairs to source appropriate housing, provide payment of essential living expenses and ensure access to relevant health and community services as well as social support networks.

AMES Australia began delivering these services in May 2011 with a sub-contract through the Australian Red Cross for families and vulnerable adults. In mid-2012 AMES Australia secured a direct contract with Department of Home Affairs to provide a larger program, primarily focusing on vulnerable families. Both of these contracts continued to service clients with the support and assistance from our partners, Redback and Diversitat. Since the beginning of 2015, AMES Australia has delivered these services to clients as Band 3 SRSS clients.

Band 4

Band 4 services are available for families and adults exiting immigration detention on eligible visas who require short-term transitional support. Families with children aged 10 and under who are exiting immigration detention are eligible for up to 12 weeks support, all other Band 4 clients are eligible for up to six weeks support.

Services include:

  • Provided accommodation
  • Orientation Support
  • Case Management

Band 5

Band 5 services are available for SRSS clients in the community with complexities that require oversight and intervention from a Department of Home Affairs Case Manager and AMES Australia SRSS Case Manager.

Services include:

  • Case coordination

Band 6

Band 6 services are available for non-citizens in the Australia community seeking to engage Australia’s protection obligations through the grant of an appropriate protection or humanitarian visa.

Services include:

  • Basic case coordination